We use customer information to manage accounts, fulfil orders and answer enquiries. Please never send passwords or sensitive card details through our contact channels.
Information you provide
When you create an account, we collect your name, email address and password, which is stored in a hashed form. Orders include contact details, billing and delivery addresses, selected books, delivery preferences and any order notes you provide.
We also receive information you send through contact enquiries and stock-notification requests. Please include only information needed to deal with your request.
How we use information
We use this information to maintain your account, verify your email, process and deliver orders, check payment status, provide order updates and answer questions.
Stock-notification details are used to manage your request about the selected book. Technical information may also be used to troubleshoot errors, prevent misuse and keep the website operating securely.
Payments and service providers
Card payment details are entered on the payment provider’s checkout. This website records payment references and status rather than collecting your full card details or CVV.
Relevant information is shared with services needed to fulfil your request, such as payment providers, delivery services, hosting and email providers. Delivery services need recipient contact and address details; payment providers process information necessary for payment.
External services, including payment and WhatsApp services, have their own privacy notices. Information may be processed in locations where those providers operate.
Cookies and browser storage
The website uses cookies for features such as sessions, sign-in and security. Browser local storage remembers your shopping cart and completed checkout references so the cart can be updated after an order.
You can clear cookies and website storage in your browser settings. Blocking or deleting this storage can sign you out, remove your saved cart or affect checkout.
Keeping information secure and retaining records
We use access controls and other technical safeguards to protect information. No online service can guarantee complete security, so keep your account credentials private and use a strong password.
Information is retained as needed for account services, order fulfilment, support, transaction records and applicable legal obligations. Some order or payment records may need to be kept after an account is closed.
Your choices and contacting us
You can update your account information or request account deletion through your profile. For questions about information we hold, correction or deletion requests, contact our team using the details below.
We may need to verify your identity before dealing with a request. We will explain if certain records must be retained or a request cannot be completed.
This notice may be updated when our services or information practices change. Check this page for the current version.
Talk to Silva Bookshop
Include your order reference, if you have one, so we can help you more easily.